Frequently Asked Questions

Every day we receive many similar enquiries via our ELT websites which can be answered easily. We hope that your enquiry can be answered by using this page. Place your mouse over one of the questions below and click to view the answer.

Advertising Enquiries Purchasing Enquiries
Technical Enquiries General Enquiries

Advertising Enquiries

  1. How do I advertise a teaching position on the website?

  2. How do I advertise a conference on the website?

Purchasing Enquiries

  1. I would like sample copies of some of your course books, which I may decide to purchase. Who do I need to contact?

  2. How do I purchase books from you without using a credit card?

  3. Please can you send me copies of your catalogues?

  4. Do you sell a Mac version of the Macmillan English Dictionary CD-ROM?

  5. How do I purchase the World Corpus?

Technical Enquiries

  1. Why can't I register for the Free Resources area?

  2. Why can't I get access to the Free Resources area, I have already created a profile?

  3. I've registered for the Free Resources area but the system won't accept my email address or password. What's  the problem?

  4. I've checked my email address and password but I still can't login. What's the problem?

  5. I'm having difficulty opening the PDF worksheets and teacher's notes, what's the problem?

  6. When I try to download the PDF worksheets and teacher's notes, the error message "A font contains a bad CMap/Encoding" appears. What does this mean?

  7. Why can't I open the games?

  8. Why can't I listen to the songs?

  9. I'm trying to access the new materials on the website but I can only see really old matierial. How do I find the newest stuff?

General Enquiries

  1. How can I register for Macmillan e-mail services?

  2. Where have the old e-lessons gone?

  3. I have changed my e-mail address, please can you amend your system?

  4. I would like to search the online catalogue for a specific title. How can I do this?

  5. I'm trying to login to the Free Resources area, but I've forgotten my password. Please can you remind me?

  6. Are you Macmillan Inc.?

Advertising Enquiries

  1. How do I advertise a teaching position on the website?

Answer: Teaching positions are advertised in the Job Shop on onestopenglish. Please e-mail us with full details about the job and institution. If approved, it will be published on the website. Please read the Disclaimer before advertising or applying for any jobs through the website.

  1. How do I advertise a conference on the website?

Answer: Conferences are advertised on the Forthcoming Events page under the News and Events area. Please e-mail us with full details about the event. If approved, it will be published on the website.

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Purchasing Enquiries

  1. I would like sample copies of some of your course books, which I may decide to purchase. Who do I need to contact?

Answer: To request sample copies and for information about purchasing course books please contact your local Macmillan office or distributor. For contact details, please go to the Worldwide page of the website and click on the area where you live. Some titles are also available to purchase online in the Onestop Shop. 

  1. How do I purchase books from you without using a credit card?

Answer: You may use a cheque or bankers draft. We will wait for either method to be cleared by the bank before proceeding with the order. You can contact your local Macmillan office or distributor by using the Worldwide map, or you can contact the Customer Services department on +44 (0)1256 302699 / +44 (0)1256 302692 or e-mail for more information.

  1. Please can you send me copies of your catalogues?

Answer: To order the Macmillan ELT 2003 Catalogue and/or the Macmillan Readers Catalogue 2002, please complete the Request Form. To request other catalogues, please contact your local Macmillan office or distributor by using the Worldwide map.

  1. Do you sell a Mac version of the Macmillan English Dictionary CD-ROM?

Answer: There are no plans at present to develop a Mac version. This is because the development cost cannot be justified by the low level of sales that have been forecast. This decision will be reviewed if higher sales are predicted.

  1. How do I purchase the World English Corpus?

Answer: It is not possible to buy the World English Corpus. We recommend to you the British National Corpus, which is included in the World English Corpus, and is for sale. For full details, please see http://www.hcu.ox.ac.uk/BNC/

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Technical Enquiries

  1. Why can't I register for the Free Resources area?

Answer: If you try to register and you are told that we already have a record of your email address, this means that you have already registered at some point. Simply enter your email address in the 'Forgotten Your Password?' field and we will send you a reminder of your login details.

 

If you are being told that your email address or password is incorrect, you may be typing it incorrectly. Check how you enter your email address. Also check your password e.g. you may be entering the letter O rather than the number 0 (zero) or the letter l rather than the number 1.

 

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  1. Why can't I get access to the Free Resources area, I have already created a profile?

Answer: If you have a password but can't get access to the Free Resources area, this means that you haven't ticked the box to get access to the Free Resources area in your User Profile. You can update your User Profile by entering your login details and then click on the 'update my details' button. You can see the list of other Macmillan free services and tick the boxes of the ones you are interested in.


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  1. I've registered for the Free Resources area but the system won't accept my email address or password. What's the problem?

Answer: You need to check that you are entering your email address and password correctly. Any slight change in the way you enter these details will mean you can't get access. If you can't remember your login details, please fill in the reminder form on the Free Resources login page and an e-mail will be sent to you with your password included.

You can also check how you enter your password e.g. you may be entering the letter O rather than the number 0 (zero) or the letter l rather than the number 1.

Click here to try again in onestopenglish

  1. I've checked my email address and password but I still can't login to the Free Resources area. What's the problem?

Answer: Check your security settings on your Internet browser. You need to have the temporary Cookies function enabled so that the system can recognise who you are and allow you access to the area. Once you have entered the Free Resources area, the Cookie is removed (but will be enabled automatically, next time you login). If you do not know how to enable Cookies, please use the instructions below:

Internet Explorer 5.50
- On the toolbar, click on Tools (on earlier versions try View)
- Select Internet Options
- On the top tabs, select Security
- Select Custom Level
- Scroll down to Cookies
- Make sure that the Enable box is selected on the 'Allow per-session cookies (not stored)' option.

Netscape 6.2 and above
- On the toolbar, click on Edit
- Select Preferences
- In the left-hand Category box, select Privacy and Security
- Select Cookies
- Make sure that 'Enable cookies for the originating web site only' is selected.

Internet Explorer 6.0
- On the toolbar, click on Tools
- Select Internet Options
- On the top tabs, select Privacy
- On the left-hand slider, make sure that the pointer is set to lower or medium.

  1. I'm having difficulty opening the PDF worksheets and teacher's notes, what's the problem?

Answer: To open the PDF files on all Macmillan Resource Sites, you will need Adobe Acrobat Reader installed on your computer. This is free and easy to download from the Adobe website. Once you have this installed on your computer, you simply click on the file you wish to open and Acrobat Reader will open automatically. You can save and print the documents from there.

If you already have  the latest version of Acrobat Reader on your computer, right-click the mouse over the link to the file, save to disk and then open from disk. If you have a Mac, save the file to your desktop, and open it from there.

  1. When I try to download the PDF worksheets and teacher's notes, the error message "A font contains a bad CMap/Encoding" appears. What does this mean?

This error message appears sometimes if you have an older version of Adobe Acrobat Reader. It means that we are using a newer version to create the PDFs but older versions cannot understand some of the coding. You can download the newest version of Adobe Acrobat Reader for free, from their website.

  1. Why can't I open the games?

Answer: To open and play the games on the Macmillan Resource Sites, you will need the Macromedia Flash Player installed on your computer. This is free and easy to download from the Macromedia website.

  1. Why can't I listen to the songs?

Answer: All recordings, such as interviews and songs, on the Macmillan Resource Sites are in MP3 files. If an MP3 player is not installed on your computer, you can download one free of charge from the Winamp website.

  1. I'm trying to access the new materials on the website but I can only see really old material. How do I find the newest stuff?

Answer: Click on the Refresh (or Reload) button and the page will update. You should then find the most recent version of that page. To do this automatically, you will need to change your browser settings. Please follow these instructions if you use Internet Explorer:

 

- Tools
- Internet Options
- select General
- in the Temporary Internet Files section, press Settings
- in the section called "Check for newer versions of stored pages", select Automatically

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General Enquiries

  1. How can I register for the e-mail service?

You can register for all of our free e-mail services using one form. Please go to the registration page on any of the websites below and complete the registration form. Towards the end of the procedure, you will be presented with a list of tick boxes and a brief description of the service:

onestopenglish

Young Learners:
The Bus Stop
Way Ahead

Teenagers:
Shine
Move Ahead

Adult:
Inside Out
Reward
Skyline

Reference:
Macmillan English Dictionary: E-Lessons, Magazine

Business English:
Macmillan Business English

  1. Where have the old e-lessons gone?

Answer: E-lessons are stored on the websites for approximately one month in an archive area. Access to the archives is available on the E-Lessons page.

  1. I have changed my e-mail address, please can you amend your system?

Answer: You can update your own profile by going to any of the login pages listed in item 17. Simply enter your login details and click on the 'update my details' button. 

 

  1. I would like to search the online catalogue for a specific title. How can I do this?

Answer: On onestopenglish there is a Site Search function that allows you to enter a word or phrase that you want to find. A list of all possible matches will appear including a link to that page. If you want to find a particular book featured in the catalogue, enter the title and a list of onestopenglish links relating to everything on that item will appear.

  1. I'm trying to login to the Free Resources area, but I've forgotten my password. Please can you remind me?

Answer: To be reminded of your password, please go to any of the login pages listed in item 17. You will find a field entitled 'Forgotten Your Password?'. Simply enter your email address and an email will be sent to you advising of your password.

  1. Are you Macmillan Inc.?

Answer: The short answer is no, but here is the background history.

Macmillan's US enterprise started in 1869 when a branch office was established in New York. Expansion was rapid and by 1890 the American company had become an independent partnership.

In 1896 the English firm became a limited company and, as part of the reorganisation which followed the death of Alexander Macmillan earlier that year, the American company was incorporated and became the Macmillan Company of New York. Both companies were distinct and independent but relations were close.

In 1951 the long association with the American company was broken when Macmillan sold its shareholding and set about forming a new company. St. Martin’s Press (named after the street in which their London office was located) was incorporated in 1952.

The newly independent Macmillan Company of New York continued to trade under its name until 1973 when Crowell Collier, majority shareholders since 1960, changed the name to Macmillan Inc.

In December 2000 Macmillan Publishers Ltd reached an agreement with Pearson Plc to purchase the Macmillan trademark in the USA. The right to use the name Macmillan was not exclusive (limited licenses were granted to a number of other parties) but the purchase of the trademark allows Macmillan Publishers Ltd to establish a stronger global identity.

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Still not found the answer you were looking for? E-mail us with your enquiry and we will be happy to help.


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